Concierge

Job Summary:

The Concierge for Vita is the first point of contact for residents, families, and visitors in the assisted living and memory care community. This role is responsible for creating a positive and welcoming environment, providing excellent customer service, and managing front desk operations. The Concierge supports residents by addressing their needs, coordinating services, and offering administrative assistance to the community team.

Key Responsibilities:

Customer Service

• Greet residents, families, visitors, and staff with warmth and professionalism, ensuring a welcoming atmosphere.
• Address inquiries, requests, and concerns promptly and courteously, providing accurate information or directing individuals to the appropriate person or department.
• Build positive relationships with residents and their families by offering personalized assistance and attentive service.

Front Desk Operations

• Answer and manage incoming phone calls, emails, and messages, ensuring they are routed appropriately.
• Maintain the front desk area, ensuring it is clean, organized, and well-stocked with informational materials.
• Handle check-ins, sign-ins, and security protocols for visitors and vendors to ensure resident safety.

Resident Support

• Assist residents with scheduling transportation, coordinating appointments, or arranging special services as requested.
• Provide reminders for events, meals, or other community activities to ensure residents stay engaged and informed.
• Monitor common areas and notify staff of any resident needs or concerns requiring additional support.

Administrative Duties

• Manage and distribute mail, packages, and other deliveries for residents and staff.
• Support administrative tasks such as filing, data entry, or preparing communication materials for residents and families.
• Assist in coordinating community events, programs, and meetings as directed by leadership.
• Assists with sales scheduling, collecting documents for eligibility, and accepting checks and documenting accordingly.

Emergency Response

• Act as a point of contact during emergencies, ensuring proper procedures are followed and appropriate staff are alerted.
• Maintain knowledge of emergency protocols and assist residents, visitors, or staff during unexpected situations.

Collaboration

• Work closely with the Executive Director, Resident Services team, and other departments to support community operations and resident satisfaction.
• Communicate effectively with caregivers, maintenance, dining staff, and other team members to ensure resident needs are met.
• Other duties as required

Qualifications:

Education and Experience:

• High school diploma or equivalent required; some college coursework preferred.
• Previous experience in a customer service or administrative role, preferably in a senior living or healthcare environment.

Skills:

• Exceptional customer service and interpersonal skills, with the ability to build rapport with residents, families, and staff.
• Strong organizational and multitasking abilities to handle a variety of tasks efficiently.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other relevant software.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information with confidentiality and professionalism.