Concierge

POSITION: Concierge 

REPORTS TO: Business Office Director

FLSA: Hourly

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY:

The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.

RESPONSIBILITIES:

• Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment. 
• Responsible for assisting residents, family members, and guests with general requests. 
• Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour. 
• Answers telephones, record and channel information. 
• Displays knowledge of the services and programs and other pertinent information regarding the property. 
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations. 
• Processing incoming mail. Sort property mail and distribute mail to mailboxes. 
• Maintains reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available. 
• Performs clerical duties for property staff as directed by supervisor. 
• As requested, provide assistance in the dining room serving resident meals. 
• Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor. 
• Communicates any observed or suspected resident change of condition to a supervisory immediately. 
• Maintains a safe work environment for all staff, residents and guests, following established safety standards.
• Encourages teamwork through cooperative interactions with co-workers and other departments. 
• Supports a positive and professional image through actions and dress. 
• Performs other duties consistent with the position as assigned.

QUALIFICATIONS:

• High school diploma or equivalent preferred. 
• Able to read, write, and understand the English language, and be able to follow written or oral instructions. 
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations. 
• Able to deal professionally with personnel, residents, family members, visitors, and the general public. • Knowledgeable of administrative practices, processes, and guidelines. 
• Experience using computer software (Microsoft) 
• Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand. 
• Environment Condition – must be able to perform work both inside and outside 
• Sit – sit infrequently 
• Lift - constantly 0-25 pounds
• Carry - constantly 0-25 pounds
• Push - constantly 0-25 pounds
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available 
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more. 
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less. 
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more. 
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more. 
• Sensory Vision – must be able to read clearly with or without corrective lenses 
• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices. 
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.