Concierge

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

Qualifications

• High school education or equivalent required.

• Must be able to read, write, speak and understand the English language.

• Prior experience in working with public.

• Basic computer skills preferred.

• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.

• Good physical and mental health; PPD screening required.

• Must have an interest in people, especially the geriatric population.

• Ability to work without close supervision and to follow verbal and written instructions.

• Must use tact and courtesy in dealing with staff, residents, their families and visitors.

• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.

• Must be willing to perform non-professional duties.

• Must be level-headed in emergency situations and have an acute sense of responsibility.

• Must possess a spirit of cooperation and enthusiasm.

• Must attend all mandatory company meetings and specified training sessions.

• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.

• Assist visitors in finding resident rooms.

• Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.

• Announce appointments and arrivals to appropriate staff.

• Type memos, correspondence, reports, and other documents as requested.

• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.

• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.

• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.

• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.

• Assemble and maintain admission and information packets.

• Keep front desk and lobby area neat and organized.

• Perform any other duties assigned by Business Office Manager or Executive Director.

• Other duties as assigned

Culture Ambassador

• Models the core values of the company:

• We Care About People 


• We Do the Right Thing 


• We are Passionate, Have Fun, and Celebrate Success 


• We Speak Up! It’s Our Responsibility 


• We Take Ownership and Add Value 


• We are Respectful 

• Ensures all personnel exemplify the core values of the company at all times.

• Create and drive the sales culture at the community.