Concierge

POSITION SUMMARY

The Showroom Concierge serves as the welcoming face of the showroom, creating an elevated first impression for every guest and caller. This role reports to the Director of Sales and Marketing and supports the General Manager to ensure seamless day-to-day operations, thoughtful client coordination, and consistently exceptional showroom experience. The ideal candidate is warm, polished, highly organized, and genuinely passionate about hospitality and design.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service (75%)

• Extend a warm, gracious welcome to every visitor - in person and by phone - embodying the spirit of a luxury showroom environment


• Answer all incoming calls promptly and professionally, consistently by the second ring, with poise and a helpful demeanor


• Greet and engage walk-in guests with thoughtful, open-ended questions to understand the nature of their visit and route them to the appropriate team member or consultant


• Gather and accurately document relevant client and project information to set the stage for a seamless sales consultation


• Act as a trusted liaison between clients and the sales team, addressing inquiries with care and ensuring a high level of satisfaction at every touchpoint


• Manage and coordinate client meeting schedules, appointments, and follow-up communications in collaboration with Project Consultants and Product Specialists


• Support social media engagement


• Monitoring comments and DMs during showroom hours and flagging anything that needs a response


• Support showroom events both for customers and employees

Administration (25%)

• Provide administrative support to both sales and marketing teams, including scheduling meetings, managing calendars, and handling correspondence


• Facilitate design consultation scheduling for homeowners in collaboration with Project Consultants (PC), ensuring a smooth process for clients


• Support marketing with company collateral including business cards, appliance literature, and direct mailers as needed


• Execute daily opening and closing procedures for the showroom


• Inventory management: replenishing snacks and beverages, supply budget management, maintaining restroom supplies, tending to the showroom and kitchen coffee machines, and ensuring proper functionality of lighting and shade operation.


• File, scan, and upload documents as needed

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment and Physical Demands

The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Interacting with customers on a daily basis


• Standing for sometimes long and continuous periods of time


• Sitting for sometimes long and continuous periods of time


• Answering or making calls on the telephone for sometimes long and continuous periods of time;


• Using a keyboard to perform research, and to communicate through written means for sometimes long and continuous periods of time


• Looking at a computer monitor for sometimes long and continuous periods of time


• Occasionally standing, walking, reaching, and stooping


• Climbing up and down but not limited to a ladder and stool throughout continuous periods of the day


• Ability to lift up to 25lbs


• Exposure to low to moderate noise level

QUALIFICATIONS

Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

CERTIFICATIONS, Licenses, and Registrations

• N/A

WORK EXPERIENCE

• 3+ Years customer service experience: (Preferred)


• 3+ Years experience as an Administrative Assistant: (Preferred)

KEY SKILLS SET

• Excellent interpersonal skills


• Must exhibit a high level of confidentiality


• Exceptional customer service skills


• Ability to balance multiple projects


• Excellent written and oral communication skills


• Be fluent in the English language


• Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines


• Have the ability to visualize concepts and explain them to others


• Maintain regular and punctual attendance;


• Must be able to work and complete difficult tasks under limited supervision


• A team player

EQUIPMENT AND APPLICATIONS

• High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint;


• Working knowledge of all standard office equipment;


• Working knowledge of software including but not limited to;
  
  
  
  • PDF – Xchange for PDF creation;
  
  
  • Builder Trend, construction management software;
  
  
  • Hubspot, marketing and sales software
  
  
  
  
  • Lars Remodeling & Design is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.