Concierge

Part-Time Concierge
Willow Valley Communities
The Manor Campus | Lancaster, PA

Are you friendly, professional, and passionate about helping others? At Willow Valley Communities (WVC), we’re looking for a Part-Time Concierge Team Member to become the welcoming first point of contact for our Residents and guests.

In this role, you’ll help create a warm, safe, and inviting environment while supporting communication, security, and administrative needs across our community. If you enjoy providing exceptional customer service, staying organized, and being part of a mission-driven team—we’d love to connect with you!

Why Join Willow Valley Communities?

• Generous PTO, plus an extra day off to celebrate your birthday
• Opportunities for career growth and professional development
• Team Member recognition events and appreciation initiatives
• Weekly pay
• And many more valuable benefits!

Compensation

$15.00 per hour (based on experience)

What You’ll Do

As a Concierge Team Member, you will:

• Create a warm, welcoming, professional, and safe environment for Residents and guests
• Greet visitors, determine the purpose of their visit, and direct them appropriately
• Answer and route incoming phone calls, take messages, and manage voicemail transfers
• Communicate with Team Members using two-way radio systems
• Stay informed on WVC resources and updates to provide accurate information
• Manage key boxes, issue keys securely, and assist with Resident move-out processes
• Respond to emergency calls and alarms, coordinating communication and dispatch as needed
• Collaborate with the Manager on Duty, Maintenance, Team Leaders, and other departments
• Process guest room reservations and assist with check-in/check-out procedures
• Coordinate transportation scheduling and reservations
• Submit maintenance and IT requests
• Receive, sort, and distribute mail, packages, and floral deliveries
• Operate office equipment and maintain necessary supplies
• Collect payments and reconcile daily cash receipts
• Perform general administrative tasks such as typing, copying, scanning, and filing
• Maintain knowledge of daily Concierge Desk procedures and responsibilities

What You Bring

• Proficiency in Microsoft Office
• High school diploma or GED required
• 1–3 months of related experience preferred (or equivalent combination of education and experience)
• Strong communication, organization, and customer service skills
• A positive, team-focused attitude

Schedule

• 4:00 PM – 8:00 PM
• Tuesdays and Wednesdays
• Every other weekend
• Every other holiday

Location

The Manor Campus
Lancaster, PA

If you're looking for a rewarding role where you can make a meaningful difference every day, apply today and become part of the Willow Valley Communities team!