Concierge

Company : Troon

Job Type : Full Time

4715 Kings Castle Cir, Kissimmee

Job Description - Concierge

Storey Lake Club is excited to announce the exceptional career opportunity of Concierge! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Key Responsibilities

Manage the member journey, attending to member reservation requests

Promote the resort's facilities and area attractions

Maintain knowledge of all F&B outlets on property including their menus and reservation requirements

Ensure members are aware of all upcoming member events

Serve as a local information source for members

Provide information about special events within the resort and surrounding area

Answer all incoming calls to the guest service desk

Assist members with various services such as making dining reservations, ordering flowers, wine, and gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements

Assist members with questions and concerns, make suggestions, and identify possible solutions

Manage flow of the member area

Monitor business volume forecast and plan accordingly in areas of manpower, productivity costs, and other expenses

Communicate any changes or new policies and procedures to the department

Coordinate the entire member journey, including communication of members and round service

Maintain detailed knowledge of all activities available on property

Incorporate safe work practices in job performance

Maintain a professional standard at Storey Lake Club including appearance, interaction with members, associates, and guests, verbal discussions, and written correspondence

Regular and reliable attendance

Perform other duties as required

Minimum Qualifications

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience

Other Qualifications

Regular and reliable attendance

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Concierge

Job Description - Concierge

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