Concierge Activities

A Concierge Activities Agent is responsible to check in guests while on vacation. You’ll use your outstanding customer service skills to:

Welcome our guests for check in

Sell tickets to enhance the guest experience while on vacation

Schedule:

8AM - 9PM, times may vary

Works weekends and holidays

Why Join Us?

• We are growing.
• We love our customers, and they love our products.
• We understand luxury travel and discerning clients.
• We have room for a passionate, customer obsessed team members. 
  
  How do we invest in you?
• You earn $16 per hour. 
• You begin with comprehensive, engaging training on all processes.
• Work-life balance, our administrative assistants typically work no more than 40 hours weekly.
• Professional growth and career advancement is supported through a variety of development programs as well as opening new locations.
• Customizable benefits package including 401k match, variety of medical plans, dental, vision and tuition reimbursement!

• What you will be doing:
  Welcome guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled.
• Assist customers with making reservations to local area shows & attractions & general area information. 
• Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions. 
• Handle situations with dissatisfied guests and create resolutions. 
• Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers. 
• Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues. 
• Assist management with special projects.
• Ensure the privacy and security of confidential information about guests. 
   

You will do well in this position if you:

• Thrive on providing an incredible customer experience.
• Enjoy face to face interactions with customers and associates.
• Learn computer systems quickly.