Concierge Associate

Aimé Leon Dore is looking for a polished, customer-focused Concierge Associate to serve as the first point of contact for guests, providing a personalized, seamless, and memorable experience. The ideal candidate will anticipate customer needs, offer tailored services, and support store operations while delivering the highest level of service.

Duties and Responsibilities

• Hosting / Traffic Management
  
  
  
  • Greet and welcome all guests in a warm, professional, and engaging manner.
  
  
  • Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore
  
  
  • Responsible for advising on opportunities to increase / manage traffic.
  
  
  • Manage the wait list and proactively communicate accurate waiting times
  
  
  • Ensuring and gauging capacity levels are met within the store at all times — knowing and communicating when to decrease or increase traffic
  
  
  • Be a Brand Ambassador for all things ALD, leaning into the styling and brand values.
  
  
  • Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming.
  
  
  • Offer local knowledge, including nearby amenities, restaurants, and attractions.
  
  
  • Collect and relay customer feedback to improve service quality.
  
  
  • Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.)
  
  
  
  

• Client Experience
  
  
  
  • Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness
  
  
  • Must be courteous and gracious, maintaining a professional and positive demeanor at all times
  
  
  • Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquiries are addressed and in a timely matter
  
  
  • Engaging in proper and positive communications with guests throughout greeting, seating, and departure experiences, and as otherwise may be needed
  
  
  • Being able to kindly ask that guest not sit on any outside areas and not block the sidewalk if waiting
  
  
  • Ensuring (with the assistance of lounge staff) the sidewalk, storefront, and planters are not blocked / occupied.
  
  
  • Assisting with online returns at the door with hospitality and professionalism (starting online returns from door device)
  
  
  
  

• Community
  
  
  
  • Build relationships with members, F&F/VIP and guests and communicate any red flags and positive feedback to management to assess
  
  
  • Being able to gauge potential VIP / F&F guest’s entry
  
  
  • Assist VIP clientele with white-glove services such as personal shopping, gift wrapping, or delivery coordination.
  
  
  • Manage the wait list during any activations / brand partnership events, continuing to build on community and taking care of VIP / F&F attendees.
  
  
  
  

Qualifications 

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands


• Must be able to work on your feet for at least 8 hours


• Must be able to work all operational hours


• Fast paced movements are required to go from one part of the space to others


• Must be able to move, pull, carry, or lift at least 40 pounds


• Occasionally kneel, bend, crouch as required

Salary Range: $22.00 - $25.00 per hour 

Aimé Leon Dore is from Queens, NY. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own.