Concierge (ION) - Competitive Pay

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

As our portfolio continues to grow, so do our Integrated Operations Network! Mark-Taylor is hiring a Virtual Leasing Consultant (Concierge) to focus on the digital side of future and current resident relations, serving as an expert informational resource on our communities, amenities, and surrounding neighborhoods.

As a Virtual Leasing Consultant (Concierge), you will work at our Corporate office located in McCormick Ranch neighborhood of Scottsdale, AZ. You will represent the Mark-Taylor through the delivery of exceptional customer service for our residents and potential future residents.

You're Excited About This Role Because You Will:

• Virtually serve as the virtual “face” of Mark-Taylor by pursuing future residents via phone, email, and Union interactions to guide them through their leasing journey.
• Generate a seamless and positive experience for future residents that reflects Mark-Taylor’s high brand standards.
• Act as an expert informational resource about our communities including features, amenities, surrounding neighborhoods, and leasing processes.
• Provide exceptional customer service to future residents by answering questions and providing recommendations.
• Confirm validity of future resident leads.

We're Excited to Meet You! Ideally, You Will Bring:

• Minimum of 1 year experience working in a call center or other customer service or sales
• environment.
• College degree in a related field preferred.
• Ability to manage multiple phone lines simultaneously.
• Strong problem-solving abilities.
• Proficiency with Microsoft Office Suite, Union, Henri, and Onsite are especially desirable.
• Excellent verbal and written communication skills.
• Detail-oriented and proactive with the ability to pick up on new concepts quickly

Why You’ll Love Working at Mark-Taylor:

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program with optional Gympass membership
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.

The starting hourly pay rate for Concierge is $18.00. This position is eligible for monthly bonuses. The Concierge position will require weekend availability.