Concierge Specialist

Schedule: 11:30am - 8pm EST (Preferred), 10:30am - 7pm EST (Open to, if necessary).

Please note that for the first 60-90 days of training, it will be 9:30am-6pm EST

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.


What You'll Do:
As a Health Concierge Specialist, you will become an expert in Drug & Health Services within our Clinical Concierge Team. You’ll work directly with clients to manage and support drug and occupational health programs, coordinate and schedule services for candidates, and assist them throughout the process. Responsible for effectively communicating with internal and external teams to ensure smooth, efficient experience. This role requires a proactive, customer focused approach, where you will play a key part in providing exceptional service and support to clients and candidates alike.

This is a 100% fully remote position (Work from Home) based in the United States.  


Responsibilities:

• Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests
• Understand candidate needs and provide them with tailored solutions by researching and calling collection sites and clinics
• Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries 
• Register applicants for appropriate services and ensure successful completion of those services.
• Data entry of laboratory results, physical examinations, and breath alcohol tests  
• Troubleshooting technical issues related to drug order fulfillment and operations  

What You May Need to be Successful:

• Customer focused attitude and mentality with attention to detail 
• Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups)   
• Excellent time management and organizational skills to handle multiple priorities with accuracy   
• The ability to manage multiple priorities using time management and organization skills   
• The skills to work independently to follow directions as established by company or customer   
• Are energetic, self-motivated, and detail-oriented   
• Collaborative team player, comfortable working with diverse individuals both locally and remotely
• Willingness to work overtime when needed.  

Additional Skills and Knowledge

• High School Diploma or GED required. Preferred: Associate degree in a related field or 2 years of relevant work experience
• Have 1-year Client Service/Support experience 
• Proficient in reading, writing, and speaking English
• Reliable and punctual, with a strong work ethic

Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:    

• Ability to work remotely with occasional business travel.    
• Medical, Vision, Dental, and supplementary benefit plans 
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays   
•  Access to tech and growth opportunities, and leaders who want you to succeed! 

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!


The salary for this position is approximately $16.00 - 17.00 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

We have great people here and are looking for more. Come join us!
 

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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.