Concierge Weekdays (variable schedule)

Reception and Greeting:

• Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.


• Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.


• Take accurate messages as necessary.


• Provide general information about the assisted living community and its services to callers and visitors.


• Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.


• Operate and use appropriately the radio communications system.


• Accept /sign for overnight packages and call department to inform them of the delivery.


• Make PA announcements as required by administration.


• Wear proper and clean company uniform.

Sales Inquiry Handling:

• Receive incoming sales inquiries, whether by phone or in-person visits.


• Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.

Administrative Support:

• Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.


• Ensure that the front desk area and lobby is tidy and presentable.


• Accept monthly Resident rent checks on behalf of the accounting office.


• Accept maintenance work orders.

Resident and Guest Support:

• Engage with prospective residents and their families to understand their needs and interests.


• Provide assistance to residents and their families with their inquiries, requests, and concerns.


• Offer guidance and information on community activities, events, and amenities.


• Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.


• Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation


• Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Emergency Response:

• Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.


• Knowledge of security/fire alarm systems and procedures.


• Monitor security and emergency call systems.


• Knowledge of appropriate response to emergency situations.


• Maintain home base at the front desk during an emergency.

Adherence to Policies and Regulations:

• Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.


• Stay updated with information related to the assisted living community's services.