Conference Service Manager - DoubleTree by Hilton Pikesville, MD

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable

Conference Service Manager

for the DoubleTree in Pikesville MD.
Job Purpose:
To create the desired conference and meet clients' needs through active communication, planning, and team leadership.
Optimize room rental charges.
Participate in the re-booking of repeat business by developing long term client relationships.
Provide prospective leads/guests with hotel site inspections and client presentations.
Utilize sales techniques including strong closing skills as well as negotiating skills.
Provide innovative set-ups, menus, and functions for groups. Work closely with banquet department on operations and event execution; quickly evaluate alternatives and decide on a plan of action.
Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
Provide Audio/Visual equipment and operating Audio/Visual as a profit center.
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Work with outside vendors to ensure client satisfaction for all events/groups.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
To do this kind of work, you must be able to:
Provide professional and courteous guest service at all times.
Understand the principles relating to the product you are selling.
Have a thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
Organize your own activities to make the best use of your time.
Express yourself well when talking to potential buyers and sellers, discuss features of the products and services involved and convince the other person of both your knowledge and integrity.
Use arithmetic in computing the cost of sale to the customer.
Maintain enthusiasm and interest throughout all conferences with buyers and sellers.
Keep accurate records of contacts, sales, and purchases
Be available on nights, weekends and holidays.
An understanding of both monthly forecasting and the annual budget process.
Excellent knowledge of computers, specifically Delphi, Word and Excel.
Qualifications and Requirements:
A minimum of 2 years previous hotel sales experience.
Associate or bachelor’s degree helpful.
Hospitality experience is preferred.
OnQ and Delphi experience is preferred.
Solid understanding of the sales process and passion for business development through direct sales, with proven track record for sales success

Amazing Benefits At A Glance:
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
401(k)
Employee assistance program
Employee discount
Flexible schedule
Life insurance
Parental leave
Referral program

Experience:

Events management: 1 year (Preferred)
Customer service: 1 year (Preferred)

Work Location: In person

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