Conference Services Technician

Description

Job Purpose/ Summary:

    The Conference Service Support Representative is responsible for the successful setup, troubleshooting, customer support and breakdown of conference events. This includes customer satisfaction in addition to delivering the full scope of work for each event.

This is a 5 day a week role (Thursday-Monday) and will require weekend hours to support or set up large events. Organization and clear communication skills are required to be successful.

Job Duties/ Responsibilities:

• Successfully set up and configure conference Wi-Fi based on the specifications of the customer contract.
• Perform technical delivery and support of onsite event Wi-Fi services.
• Enhance property relationships and satisfaction through regular property contact and timely problem resolution.
• Escalate customer pricing, installation, and service issues for resolution when appropriate and serve as the primary escalation point for the customer when warranted.
• Promote a positive reputation and brand image for Single Digits in the marketplace.

Requirements

 Education: 

• Associates degree or equivalent from a two-year college or university.

Experience:

• 1-2 years of customer-facing work experience at a telecom or technology company.
• Demonstrated experience with wireless networks and or hotel concierge.

Licenses, Certifications, and Screenings:

• Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal check.

Knowledge:

• Advanced skills in troubleshooting and customer de-escalation.
• Excellent interpersonal and communication skills, both verbal and written.
• Customer focused with exceptional customer service and customer relationship skills.

Personal Attributes:

• Personally accountable for achieving results.
• Self-starter who leads by example and personal involvement.
• Passion for exceeding expectations during customer interactions.
• Multi-tasks and works effectively under pressure.
• Team player with unquestioned integrity and business ethics.
• Excellent interpersonal and communication skills, both verbal and written.
• Customer focused with outstanding customer service and customer relationship skills.
• Excellent organizational skills with strong attention to detail.

Work Environment:

• Sedentary work that primarily involves sitting/standing, but often requires climbing, balancing, stooping, kneeling, crouching, and crawling.
• Frequent use of computer/keyboard/mouse required.
• Must be able to lift/move up to 10 pounds and occasionally lift/move up to 25 pounds.
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.