Conferencing Technology Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

We are seeking a Conferencing Technology Specialist for one of our clients.

Experience:

• Minimum 8-10 years of experience operating audiovisual, multimedia, broadcast, and computing systems.


• Extensive background in audiovisual systems engineering, maintenance, and operational support


• Strong computer skills including MAC and/or PC based applications


• In-depth knowledge of commercial audiovisual, videoconferencing, multimedia, and broadcast manufacturers.


• Understanding of networking, servers, infrastructure, phone systems, architecture, and applications and how these integrate with a VC platform


• Understanding of various videoconference platforms including Cisco, Poly, Microsoft Teams, Zoom, and others.


• Understanding of operations of various audiovisual control systems including AMX, Extron, and Crestron


• Understanding of operations of various audio DSP equipment


• Professional demeanor and customer service skills

Responsibilities:

• Ensure appropriate use of equipment


• Self-sufficient, self-motivated, organized, reliable, and punctual


• Avixa (Infocomm) Industry Certified CTS (Certified Technology Specialist)


• Proficient in system troubleshooting and repair of field serviceable items


• End user training


• Assist in performing maintenance and preventive maintenance on existing AV equipment


• Customer orientation for meetings and events


• Technical recommendations and evaluation of innovative technology regarding videoconference technology.


• Proficient in broad range of A/V Presentation Technology applications including , but not limited to, Microsoft Teams, Zoom, Crestron, QSC, Neat, Logitech.


• Proficient with AV monitoring


• Evaluate and test new technology.


• Provide input required for recommendations/system design for new and existing technologies.


• Effectively communicate with employees, customers, and colleagues


• Ability to use hand and power tools in a safe and efficient manner


• Ability to work and think independently


• Knowledge of basic to advanced signal flow for audio, video, and control


• Ability to troubleshoot basic AV network and connection issues to UCC platforms


• Ability to manage small to medium projects


• Ability to solder & crimp connectors


• Minor programming capability (AMX/Crestron) - changes and troubleshooting


• Valid Driver's License

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