Configuration Specialist

 ABOUT THIS ROLE

We seek an organized and detail-oriented Configuration Specialist to join our team. You will work from our HQ and play a critical role in the execution of the initial setup of units while providing knowledgeable suggestions to achieve an efficient setup.  The successful candidate will work cross-functionally to ensure new units efficient and accurate activation.

The schedule for this role would be 11:00 am-7:00 pm Tues-Fri and 8:00 am-5:00 pm Saturday

*This particular position also requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.

RESPONSIBILITIES

• Offer expert recommendations for suitable system configurations resulting in maximum efficiency for the customer 

• Complete the activation checklist for each new security unit to validate proper hardware setup and placement.


• Assign and log new units in the Video Management System (VMS) for accurate tracking and monitoring.


• Collaborate cross-functionally with other teams to escalate and resolve complex issues that require specialized attention.


• Clear analytics and settings in hardware to ensure a fresh start for each unit.


• Validate and configure presets, including camera angles, views, and other predefined settings.


• Verify and set accurate dates and times on each unit to ensure synchronization.


• Configure cameras remotely to achieve optimal image quality, focus, coverage, and analytics.


• Maintain thorough and accurate records of each configuration, including completion forms and documentation.


• Collaborate with cross-functional teams, including project managers, technicians, and support staff, to ensure successful activations.

• Strong troubleshooting skills and ability to identify and resolve technical issues.


• Strong problem-solving and critical-thinking skills.


• Strong technical aptitude and proficiency in working with hardware components and software applications.


• Attention to detail.


• Ability to type 50+ WPM


• Excellent organizational skills to manage multiple configurations simultaneously.


• Solid understanding of video analytics and surveillance.


• Familiarity with Video Management Systems (VMS) and other relevant software applications is a plus.


• Effective communication skills, both verbal and written, to collaborate with team members and project managers.


• Ability to work independently and take ownership of assigned tasks.


• Flexibility to adapt to changing priorities and deadlines.


• High school diploma or equivalent; additional technical certifications or training is a plus.


• Experience in the configuration of security and surveillance systems is a plus.