Configuration Technician I

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Configuration Technician I to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for the past 12 years running in the Small Business category. This role is a great entry-level role in the IT consulting and managed services world.

The Configuration Technician I is responsible for both internal and external facing responsibilities. In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, in setting up, configuring, and deploying Client assets.

• Set up and configure computers and peripheral based on the scope of work.
• To accurately diagnose, the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral.

• Perform quality control on the project assigned.

• Every project is different – technician is expected to follow instructions per project.

• Respond to order requests and customer emails to assist in troubleshooting any problems that arise.

Essential Functions:

• Imaging laptops and desktops
• Hardware and software installations and configurations
• Troubleshooting desktop and laptop hardware and software issues
• Bench testing refurbished devices such as PC, Monitors, switches, phones etc.
• Desktop and Laptop repair
• Server hardware configuration
• Small office installs
• Documentation

Job Qualification Requirements:

• 1-3 years of related experience
• Excellent communication written and verbal skills
• A+ or comparable experience
• Working knowledge of Windows and Mac operating systems
• Working knowledge of common desktop applications
• Strong knowledge of desktop and laptop computer hardware
• Ability to work full-time
• Occasional travel
• Dependable transportation
• Ability to multi-task

Physical Demands:

• Lifting or carrying up to 50 lbs.
• Lift 50 lbs. +
• Standing for long periods of time
• Time spent in low postures (crouching, stooping, kneeling, bending)
• Climbing (ramps, stairs, or ladders)
• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Reaching Overhead
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)

Job Location: iT1 Warehouse in Phoenix, AZ

Working Hours: Monday - Friday 9 AM - 5 PM

Hourly Rate: $21/hour

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• On-site fitness center at the main office
• PTO and Holidays: 80 hours of PTO accrual first year, Paid Holidays
• Retirement: 401K Plan
• Job Type: Full-time

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.