Confirmation Call Center Manager

Company : Bath Planet

Job Description - Confirmation Call Center Manager

Confirmation Call Center Manager – Home Improvement

Bath Planet is hiring an experienced Confirmation Call Center Manager to lead and scale our appointment confirmation team. This role is critical to protecting sales opportunities and requires deep experience in home improvement call centers (bath, window, roofing, HVAC, solar, etc.).

Responsibilities

Manage and coach confirmation agents
Maximize show rates and qualified appointments
Ensure both homeowners present and expectations set
Reduce no-shows, reschedules, and fallout
Monitor calls, scripts, and KPIs

Requirements

5+ years call center management experience in home improvement (required)
Strong understanding of lead confirmation, objection handling, and same-day sales
Proven ability to hold teams accountable and drive results

What We Offer

Competitive salary + performance bonuses
Stable, year-round lead flow
Leadership role with real impact

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