Consignment & Merchandising Manager

Description

Position Overview:

The Sales Manager: Merchandising and Consignment plays a vital role in bridging the Sales Operations and Sales Strategy teams to enhance daily operations and drive success in merchandising and consignment. This position ensures alignment between buying priorities and floor execution, oversees consignment growth, and provides direct leadership to designated team members.

With a focus on maintaining exceptional customer experiences and achieving sales goals, the Sales Manager is responsible for merchandising success, effective team management, and the smooth integration of consignment into overall retail operations.

Key Responsibilities:

• Daily Store Operations: The Retail Sales Manager oversees opening and closing the store each day, ensures all floor operations run smoothly, and maintains optimal staffing levels. They are responsible for maintaining a clean and organized sales floor including managing daily merchandising tasks, ensuring ease of navigation for customers, and that we have the right staff in the right places to best meet our customers needs
• Sales Team Management: The Retail Sales Manager oversees and guides a team of Sales Associates, providing clear direction and support in meeting job expectations. They conduct regular check-ins with their direct reports to offer feedback, assess performance, and identify training needs.They are responsible for the policy and procedure training for their direct reports to ensure they can effectively communicate these policies to our customers. 
• Team Motivation and Training: The Retail Sales Manager trains and motivates the sales team to ensure they are well-equipped with product knowledge, customer service skills, and effective sales techniques. They conduct regular training sessions to keep the team updated on new products and promotions.
• Merchandising: Acts as the primary liaison between the Sales Strategy and Retail Operations teams to prioritize and execute merchandising and marketing tasks on the sales floor. Ensures alignment on merchandising and marketing signage priorities, oversees implementation, and follows up to maintain high standards and accountability. Supports weekly merchandising efforts in the Essex store, working closely with Sales Strategy team members to maintain store consistency. Collaborates with the Buying team to prepare the sales floor for promotions, new products, and seasonal updates.
• Consignment Oversight: Manages and drives growth in the Consignment department, including strategy development and execution. Oversees consignment staff, providing direction, training, and support for achieving departmental objectives. Assist with administrative responsibilities such as price changes, item return requests, C10’s, Payouts, etc.
• Leadership and Communication: The Retail Sales Manager maintains a positive and professional atmosphere within their department and the store as a whole. They promote teamwork, effectively communicate policies and procedures, and act as a resource for their team.

Expectations

• The Retail Sales Manager oversees day-to-day operations and provides tactical management for their designated area of the business.
• The position may have up to eight continuous direct reports, and the manager is expected to support and review these employees effectively.
• Flexibility in hours is required, occasionally working up to 45 hours if needed, along with scheduling flexibility to attend meetings and store functions.
• Balancing individual tasks, supporting staff, and contributing to big-picture conversations, policies, and procedures within their specific area.
• Active participation in departmental and cross-departmental meetings, as well as leading meetings within their own department.

Requirements

• Minimum 1 year of experience at OGE or relevant retail experience.
• Strong understanding of the retail business, its missions, and philosophies, with the ability to effectively communicate these principles to the team.
• Excellent verbal and written communication skills, maintaining a professional demeanor.
• Proven ability to motivate and support a team, providing both positive feedback and constructive course correction.
• Logical and organized approach to work, with attention to detail