Consignment Manager- NY Region

Description

 The Consignment Manager of the New York region serves as the customer service representative for local clients and is responsible for consignor communications and property that is to be sold locally or at other office locations. Passionately supports the Freeman’s|Hindman brand in daily interactions with clients and Freeman’s|Hindman team members. Models the five principles of the client interaction guidelines and reinforces their importance by providing timely feedback. 

Requirements

Job Requirements include: 

· Tag and enter property information into appropriate databases for property to be sold in region or other location

· Enter consignor contract terms into appropriate databases for property sold in New York:

· Build rapport and manage the client through the consignment process from initial contract through sale of property 

· Communicate estimates, suggested reserves, chargebacks, and name designation to consignors and enter this information into appropriate databases, acting as gatekeeper to regional sales

· Answer consignor and client inquiries; resolve consignor and client concerns and/or problems

· Assist the coordination of client property prior to arriving, update inventory system, tag property and confirm property receipt with client

· Support the Specialists in researching and authenticating items

· Ensure all photography for regional sales is completed in timely manner

· Assist in cataloging objects and jewelry, editing online catalog to ensure correct images are displayed

· Capture interest lists, coordinate all condition reports and handle other administrative tasks associated with sales

· Coordinate all preview exhibitions, auction schedules and auction day operations

· Oversee the successful completion/close of consignments including notifying clients of sale results, advising consignors on unsold property, updating auction system, confirming settlement letters and sending commission checks

· Designate unsold objects to either future sales or returned to client

· Given the global nature of our business, may work outside of normal business hours or across departments (e.g., with Accounting or Operations) to assist clients with needs.

· Answer phones and support Specialists as needed. 

· Be present in gallery for exhibition weeks / weekends

 Education & Experience:  

· Bachelor’s Degree in Art History, Arts Management or related field preferred and/or  2-3 years of experience in administrative or customer service in a gallery, museum or auction house preferred 

· Excellence: Setting the standard in auction and appraisal services through expertise and meticulous attention to detail

· Integrity: Upholding honesty and transparency in all interactions with clients, partners, and colleagues.

· Judgment: Incorporating experience, empathy , and integrity to always deliver client centric decisions and actions that uphold our brand.

Collaboration: Working together with our team and clients to achieve shared goals and exceed expectations.

Responsiveness: Delivering timely and tailored solutions to meet the unique needs of every client.