Construction Support Specialist

General Job Description: The Construction Support Specialist - Field operates with autonomy and construction operations experience to provide comprehensive administrative relief to field leadership, independently managing project-specific support workflows, driving weekly timecard completion, partnering with Safety on certification tracking, and optimizing Box project documentation consistency.

Essential Duties and Responsibilities:

• Manages the end-to-end timecard collection, verification, and superintendent sign-off process across assigned projects, ensuring 100% submission compliance prior to weekly deadlines.
• Independently manages and prioritizes project-specific support tasks across multiple jobsites, anticipating superintendent administrative needs to remove operational bottlenecks.
• Audits, compiles, and reconciles field-level labor data and compliance documentation required for monthly Equality Funds and Market Recovery program submittals.
• Partners with field leadership to systematically review, organize, and audit Box project folder structures to ensure strict regional consistency and document accessibility.
• Proactively monitors safety certification compliance for all project craft personnel, identifies upcoming expirations, and leads recertification coordination and training logistics in collaboration with the Safety Team.
• Facilitates in-person Day 1 onboarding orientations for craft new hires, verifying complete digital intake packet completion on provisioned iPads and confirming site orientation checklists.
• Assists the Construction Support Specialist – Technical Operations with the regional iPad asset pool, including tracking assignments and coordinating physical hardware swaps.
• Provides hands-on training and troubleshooting support to field leadership on construction operations software and mobile timekeeping applications.
• Identifies recurring field administrative bottlenecks and submits actionable feedback and draft workflow improvements to the Lead and Supervisor.
• Other duties as assigned.

• High school diploma or GED equivalent required; an Associate or Bachelor degree in construction management, business, or related discipline is preferred.
• 3 to 5+ years of progressive administrative experience directly supporting commercial construction operations, specialty trade contracting, or engineering project teams.
• Demonstrated capability to work independently with minimal day-to-day supervision, proactively anticipating superintendent administrative requirements and resolving operational roadblocks.
• Strong proficiency with electronic timekeeping systems, cloud file storage (Box), spreadsheet data analysis (Excel), and mobile workflow tools.
• Solid understanding of construction field operations, trade craft labor classifications, and jobsite safety documentation standards.
• Excellent interpersonal and relationship-management skills, with the ability to communicate assertively and collaboratively with field crews, general superintendents, and project executives.
• Able to demonstrate consistent and reliable attendance.
• Able to learn new programs and processes.
• Demonstrated experience with producing and editing work product documents with accuracy.
• Well organized with ability to multitask between several projects delegated by multiple parties.
• Demonstrated experience as a team player and able to achieve assigned performance goals.
• Ability to handle pressure and hectic pace.

• Confidentiality: Recognizes and respects the need to maintain confidentiality for private and sensitive information.

•  Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.

• Insight: The ability to gather and make sense of information that suggests new possibilities.

• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.

• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.

• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy.  On a personal level has independently developed a vision for short- and long-term career success.

•  Motivation / Dedication: Commits to excellence in pursuing unselfish goals.  Initiates action with collective goals takes responsibility, and shows personal humility.

• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.

• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

• Communication: Fosters open, honest, candid and respectful communication. Effectively assesses, defines and communicates issues in a timely manner, both written and verbal.

• Professionalism:     Respectfully observes and challenges the status quo with intent for improvement. Is able to take direction, accept feedback, and take full responsibility for his/her actions. Leads by example through positive influence and ethical leadership with consideration of the entire organization.

Physical Requirements: 

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopiers/printers).
• As the employee maintains and orders supplies to the Project Group, the employee is occasionally required to reach above shoulder height to access storage cabinets and mail cubicles.
• Regular and routine attendance, occasional mandatory overtime will be required.

Hours: This is a non-exempt position. Workdays are scheduled from Monday through Friday. Typically, work hours begin and end between 5:00 am and 5:00 pm as scheduled with the position's supervisor, with a minimum thirty-minute and maximum one-hour break for lunch, and two rest breaks. Occasional overtime may be necessary per business needs.

Travel: Periodically visit regional offices under the direction of Management 

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