Consumer Affairs Analyst

Description

• Provide timely support to customers requesting assistance related to their use of CARFAX products and services
• Communicate effectively and professionally with customers through all media (phone, email, chat, social media, etc.), translating complex information into easily understood language, as appropriate
• Defuse potentially volatile situations and bring the discussion to focus on resolution
• Work with internal customers and external data providers to verify data, including supporting documentation
• Accurately document and classify all communication with customers
• Recommend product improvements based on empirical data
• Leverage all available resources to research and resolve customer issues

• Research and analytic experience preferred
• Excellent communication skills, including the ability to listen, write concisely and summarize events
• Sense of urgency and passionate about customer service and satisfaction
• Creative thinker who is inquisitive and insists on substantiated conclusions
• High level of proficiency in typing
• Highly organized and attentive to detail
• Ability to work independently and as part of a team
• Multitask in a fast-paced environment
• Comfortable working in a metrics-oriented environment
• Proficiency in commonly used office technologies (e.g., MS Word, Excel and Outlook)
• Salesforce.com experience a plus
• 2-3 years’ experience in a customer-facing, professional environment required, or some equivalent combination of experience and education, including military experience

About CARFAX and S&P Global Mobility

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.



CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

US Equal Opportunity Employer Statement:
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.

Canadian Equal Opportunity Employer Statement:
CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].