CONSUMER AFFAIRS SPECIALIST - Get Hired Fast

Randstad has a immediate opening for our top HVAC client in Richardson, TX. Calls will be to deescalate angry consumers, handle consumer complaints, help educate consumers on equipment and warranty information.Training is usually 6-8 weeks (could be more or less depending on candidate need) and will consist of online modules, shadowing and nesting before they are released to complete calls alone. Currently 10 other team members on the team***Wants candidates to be knowledgeable on Lennox. Doesnt need to deep knowledge of HVAC but should know that Lennox is an HVAC manufacturuer***

Responsibilities

• This position responds to questions and requests for information regarding products and dealers in order to provide the best customer experience possible.
• Professionally responds to pre-sales and/or post-sales questions from consumers of residential & commercial HVAC equipment. Interprets and explains the terms of product warranties.
• Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits.
• Provide product documentation to consumers if requested.
• May assess needs and suggest/promote alternative products or services.
• Guide the consumer to the dealer if dealer services are required.
• Document the call information into the call-tracking database in the event additional follow-up is required. Identifies and helps implement process improvements.

• Empathy

Qualifications
• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.