Consumer Assistant Mail Processing Representative

Description

POSITION DESCRIPTION: The Consumer Assistance Mail Processing Representative plays a vital role in

ensuring that all incoming and outgoing mail is accurately sorted, processed, and routed into the correct working queues for the Consumer Assistance Department.

ESSENTIAL DUTIES AND RESPONSIBILITY: 

• Receive, open and sort all incoming mail (paper, fax) related      to consumer accounts
• Accurately scan all incoming correspondence and faxes in      accordance with standard procedures
• Identify and assign the correct account numbers to all      incoming correspondence
• File all scanned documents into the correct working queues      based on priority
• Process and appropriately log all priority and certified      mail, ensuring they are filed and tracked according to company protocols
• Create and manage      "Can’t Find" accounts for correspondence when the associated      account cannot be identified.

HOURS: 8:00a-5:00p

Requirements

• Experience in      collections or a call center preferred
• General knowledge of computers, Microsoft office experience      preferred
• Excellent written and verbal communication skills
• Ability to multitask and work with various computer systems      both internal and external
• Strong written and verbal communication skills
• Demonstrated ability to be a team player and work well with      peers, superiors and subordinates
• Demonstrated ability to adapt to changes with ease
• High school graduate or equivalent