Consumer Banking Compliance Specialist

Overall Responsibilities

This role oversees the design, implementation and maintenance of a comprehensive, risk-based compliance program for the Bank’s Consumer banking activities, including loans and deposits. The incumbent is responsible for overseeing the Bank’s Consumer compliance program; providing ongoing compliance support and guidance to the business on Consumer compliance matters; designing and producing related compliance reporting.

Specific Accountabilities and Activities

• Develops and maintains an inventory of Consumer compliance requirements applicable to the Bank.


• Ensures that appropriate policies, procedures, systems and controls are in place to mitigate Consumer compliance risk.


• Support the CCO in the Bank’s new product/service evaluation to ensure that Consumer compliance risks are appropriately considered.


• Develops and implements a Consumer compliance training program


• Develops and implements a Consumer compliance monitoring program.


• Participates in the regulatory examinations as defined by the CCO


• Monitors changes in Consumer compliance requirements and their potential impact on the Bank.

Required Experience and Skills

• Good understanding of the Consumer compliance risks of the products and services the Bank intends to offer.


• Broad understanding and knowledge of industry best practice and regulatory expectations for compliance management (Not limited to “Reg. O”, “Reg. V”, “Reg. Z”, “UDAAP” and “CRA”).


• Analytical, methodical and common-sense approach to problem solving.


• Excellent interpersonal and influencing skills across all levels of the organization.


• Excellent written and oral communication skills, with experience communicating to all levels within the organization.


• Self-starter, fully capable of working on own initiative, with a high degree of autonomy and independent decision-making capability.


• Able to work under pressure and manage conflicts/priorities.


• Ability to champion continuous improvement.

Education / Experience Qualifications / Special Skills

• Bachelor’s degree or law degree


• At least 5 years of experience in banking.