Consumer Banking Performance Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:
The National Performance Manager is accountable for the end‑to‑end execution of responsible growth initiatives within the Financial Center channel. This role drives Responsible Growth by translating strategy into disciplined execution, enabling consistent adoption, and delivering strong outcomes for clients, associates, and the enterprise. The incumbent partners closely with cross‑organizational stakeholders to design, implement, and sustain growth initiatives and associate readiness resources. This role requires the ability to analyze and synthesize data/insights, translating findings into effective, timebound, measurable action plans that drive results.  The successful candidate will have a track record of exercising sound judgement in prioritizing work, excellent presentation and written communication skills, and the ability to influence across lines of business while maintaining an enterprise ownership mindset.

The ideal candidate consistently demonstrates Bank of America leadership behaviors by fostering strong partnerships, holding themselves and teammates accountable, and delivering results with integrity. They are skilled at analyzing and identifying true performance drivers, enabling others through clarity and structure, and sustaining performance through proactive coaching.

Core Responsibilities

• Deliver Results Through Field Execution
  • Own national execution of a portfolio of responsible growth initiatives/programs/activities  across the Financial Center channel, ensuring consistency, scalability, and measurable outcomes.
  • Translate strategic priorities into clear workplans, defined workstreams, and executable solutions that drive adoption, proficiency, and sustainment.
  • Identify risks, dependencies, and mitigation strategies while ensuring alignment to enterprise priorities and controls.

• Drive Responsible Growth and Client Focus
  • Deliver engaging, high-energy presentations to a wide array of audiences to demonstrate and articulate the value of a BofA relationship
  • Analyze performance trends and insights to inform targeted improvement plans and market‑specific strategies.
  • Ensure initiatives are designed with the client and associate experience in mind, balancing growth, efficiency, and risk management.

• Lead Through Partnership and Collaboration
  • Serve as a trusted partner to Performance Management leaders across Consumer Banking, Specialized Consumer Client Solutions, and Business Banking.
  • Engage and influence cross‑functional partners including Rewards product, Financial Center process design, training, and readiness teams.
  • Provide clear, timely communication and executive‑ready updates on progress, outcomes, and risks.

• Enable Execution Excellence and Associate Readiness
  • Lead the design and continuous improvement of training, readiness, and content lifecycle strategies supporting client relationship engagement.
  • Support the development of continuing education and field coaching approaches that drive consistent execution and reduce regional variability.
  • Evaluate performance metrics to identify opportunities to improve efficiency, effectiveness, and service to associates and clients.

• Model Enterprise Leadership
  • Provide timely feedback and coaching insights in partnership with regional leaders and performance managers.
  • Prioritize and manage multiple initiatives simultaneously, demonstrating sound judgment, accountability, and adaptability.
  • Integrate work, partnering with teammates, field leaders and partners, effectively aligning efforts to broader enterprise goals.

Required Qualifications

• Strong executive‑level oral and written communication skills, including the ability to develop clear, concise, and actionable content.
• Proven ability to lead complex, cross‑functional initiatives in a matrixed environment.
• Demonstrated strength in relationship management and influencing without direct authority.
• Experience developing data‑driven insights, business cases, and performance measurement strategies.
• Deep understanding of the Financial Center operating environment and processes, particularly from a business owner and business specialist perspective.
• Ability to manage competing priorities while maintaining focus on enterprise outcomes.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Gardena - 1450 W Redondo Beach Blvd - Gardena Main (CA8164), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)

Pay and benefits information

Pay range$140,300.00 - $177,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.