Consumer Change Oversight and Governance Executive

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading a function dedicated to designing a strategy to drive internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include ensuring capabilities are in place to drive the day-to-day execution of the Operational Risk Management Framework, including the implementation of LOB and ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include providing oversight and establishing effective quality assurance and control processes.

The Consumer Controls and Governance team is seeking an experienced, motivated individual to join our high performing team as the Consumer Change Oversight and Governance Executive. As a key member of our team, you will be responsible for overseeing the process and control performance for the Consumer Banks’s adherence to the Enterprise Change Policy and Standard, as well as the Universal Change Risk Assessment (UCRA) Policy, Standard, guidance documents, SPI/POP process, and administration of supporting applications. In this role, you will serve as the primary interface with Enterprise Change Management, Change Risk Enterprise Area of Coverage, Consumer Compliance and Risk Organization, Consumer Front Line Units and Control Functions and Global Technology resources.  Excellent communication and collaboration skills are essential and will play a vital role in setting the strategy to support adherence to change policies and standards.

The ideal candidate will have extensive knowledge of the Enterprise Change and UCRA policies, standards and procedures, and applications supporting the change processes (e.g. PPRT, UCRA, CAST, Remedy, Jira, etc.). This expertise will be crucial in driving the strategic vision of optimizing change processes, while creating an oversight environment that ensures effective monitoring of change adherence.

Responsibilities:

• Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution

• Acts as an ambassador of the risk culture, monitoring and reporting on the Line of Business or Enterprise Control Function's Operational Risk Profile

• Oversees the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Oversees the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Oversees all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Define vision and strategic direction to the Consumer Change Management governance and oversight team as well as enhance, design, implement and provide ongoing oversight to the Consumer Change Management control environment

• Continuously assess and enhance the coverage model and processes and identify new approaches to improve effectiveness and efficiencies.

• Identify, assess and communicate emerging issues, themes and trends based on various information gathering methodologies, sources and through overseeing process and performance activities

• Collaborate closely with FLU/CF change leaders, Global Technology, Enterprise Change Management and Risk to communicate and provide direction related to change requirements and process improvements

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.

• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.

• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.

• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.

• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.

• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.

• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.

• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

• Proven experience and knowledge of Enterprise Change requirements, Consumer's change tools and processes - Risk assessment (UCRA), Capacity  Sequencing (CAST) and the Program and Project Reporting Tool (PPRT)

• Demonstrate key thought leadership, accountability and direction for strategic execution of risk management programs

• Business control environment expertise/experience, including ownership of a Policy and Standard and adherence monitoring

• Ability to collaborate with various leaders across the change process, including senior executives and strategic partners.

• Strong people skills demonstrated across various communication styles (both written and verbal)

• Ability to lead, sponsor and motivate a strong, high-performing team of individuals

• Engage in continuous improvement with team to realize increased value to the organization

• Outstanding verbal and written communication skills; ability to simplify and summarize complex topics

• Maintain a risk culture that ensures all team members are protecting the interests of the firm, while enhancing the overall change process

• Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations

• Create a culture of effective change risk management, accountability, and demonstration of risk awareness across the organization

• Inspects and challenges risk controls, governance to ensure the timely identification, escalation, debate and remediation of risk across the change environment     

Desired Qualifications:

• Experience in Business Control / Risk or Change Management Role (5 years)

• Bachelor’s degree / Work equivalent experience

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Problem Solving

• Quality Assurance

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.  

Shift:

Hours Per Week: