Consumer Claims Analyst (Bay Area - California, Remote)

About the Role
Location: Remote - applicants must be located in California's San Francisco Bay Area
If you'd like to represent a Fortune 500 company and partner with its General Counsel to defend claims, this could be a great opportunity for you! As a Consumer Claims Analyst at Morley, you'll work hand-in-hand with our client on automotive lemon law claims in the state of California.
We're looking for someone who is detail-oriented and an excellent communicator in order to represent our client effectively and professionally. You'll need to be able to work independently and thrive in a high-stress work environment. If this sounds like you, we want to hear from you!
What You'll Do
* Work closely with the Office of the General Counsel (OGC) and client outside counsel to support the client's defense of consumer lemon law claims in California
* Represent the client as the "Person Most Knowledgeable" (PMK) regarding policies and procedures and provide testimony at depositions and trial as needed
* Represent the client in small claims cases
* Provide oversight and direction to the California Review team (located in Michigan) to evaluate all California vehicle buyback requests
* Provide training and direction to other team members
* Support the California pilot dealer customer support process
* Evaluate California consumers' requests for relief pursuant to the California Lemon Law
* Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Work Location
This is a remote position. However, candidates must be located in California's San Francisco Bay Area.
Pay Transparency
This is a full-time role. Beginning salary ranges from $60,000 - $65,000 annually based on experience and qualifications.
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 5 a.m. - 2 p.m. Pacific time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
* Excellent interpersonal skills
* Excellent communication skills (spoken and written)
* A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
* Outstanding organizational skills, strong attention to detail
* Ability to work independently with minimal direct supervision
* Ability to work effectively in a high-stress environment
Eligibility Requirements
* Recent paralegal background
* Paralegal degree OR college degree with paralegal certification
* California lemon law awareness
* Willing and able to travel on location to support cases / trials when needed
* Must be able to stick to the schedule reliably
Remote Work Requirements
* Resident of California's San Francisco Bay Area
* High-speed internet access at home that you are able to connect to via Ethernet or landline
* Cellular phone
* Secluded and distraction-free work environment
Why Join Our Morley Family
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits
* Medical and prescription coverage, including free annual physicals
* Dental and vision insurance
* Paid time off
* Associate wellness program (earn a reward for getting your annual wellness checkup)
* Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
* 401(k) with match
* Flexible spending account
* Life insurance
* Short- and long-term disability insurance
Benefits to Make Your Life Easier
* Teladoc: Free online access to doctors 24/7
* 24/7 nurse help desk
* Patient advocacy: Free 24/7 help with benefit questions and claims issues
* Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
Thank you for your interest in Morley.
Notices
* Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
* Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
* Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.

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