Consumer Finance Coordinator

A LITTLE ABOUT US: 

At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. 

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities. 

As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence. 

With services in 17 states, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time. 

Join our nationwide family and let us help you achieve your unique goals and dreams. 

WE OFFER: 

• Work Environment: Onsite for first 90 days with opportunity for Hybrid (2 to 3 days a week).
• Compensation: $27.60 to $28.35 Hourly.
• Team Culture: Expect a friendly and social team culture with lots of tenured employees who work well together and communicate often.
• Work Schedule: Monday - Friday 8 AM - 4:30 PM CST during orientation (first 90 days). Then it will change to 7 AM - 3:30 PM CST.
• 401 K plan with up to 3% employer match after one year of service. 
• Insurance & Health: Medical, dental, vision (domestic partners eligible for dental), pet insurance, life insurance at no cost, plus supplemental insurance options, FSA, and HSA. 
• Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave.
• Employee Perks: National Brand Discounts, Employee Referral Program, and Employee Assistance Program.   
• Job Mobility: Opportunities within Dungarvin’s 17 states of service.
• Growth & Development: Access to career growth opportunities, paid training, and mentorship.

The Consumer Finance Coordinator plays a vital role in ensuring the accurate, timely, and compliant management of consumer personal funds, room and board revenue, and service authorizations. This position supports fiduciary responsibilities, maintains financial accuracy across systems, and partners closely with accounting, operations, and external agencies to uphold consumer rights and regulatory requirements. 

WHAT YOU WILL DO:

• Manage Consumer Personal Funds: Handle deposits, payments, and records with documentation in a timely manner.
• Credit and Debit Card Administration: Administer credit and debit card activity, including monthly transaction imports and reconciliations within 60 days of month of issue.
• Identify Reports and Develop Forms: Assist accounting/operations staff with information validation within My Money system.
• Audits and Data Reviews: review information in My Money system for active and inactive clients.
• Representation of Room and Board Revenue: Enter and reconcile all room & board revenue accurately and timely.
• Prepare and Process: Maintain up to date journal entries, write-offs, and sub-ledgers as needed.
• Coordinate with State and Local Entities: Work with Social Security and other agencies to ensure accurate Rep Payee benefits.
• Manage Service Authorizations: Ensure accuracy from start of service through termination.
• Ensure Proper Billing and Tracking: Billing rates and services align with approved authorizations and accurate tracking of changes.
• Organize and Prepare for Audits: Maintain financial files and reports as requested for compliance reviews and improvement initiatives.
• Maintain Confidentiality: Adhere to HIPAA requirements.

MUST HAVE:  

• Experience/Education: High school diploma or GED with combined two years of related education or experience OR five years of related accounting, billing or finance experience.
• Technical proficiency: Strong technical proficiency with payroll and HR systems. Microsoft Office applications and automated payroll and timekeeping systems. 

NICE TO HAVE:  

• Financial Stewardship Experience: Experience supporting fiduciary or Representative Payee functions.
• Accounting Systems: Experience with Dynamics GP (Great Plains), Workday, My Money (E-Guardianship) as well as using multiple accounting or billing systems. 
• Industry: have worked in healthcare, human services, or other regulated environments. 

SKILLS CRITICAL FOR SUCCESS IN THIS ROLE:  

• Attention to Detail & Accuracy: Consistently demonstrates a high level of precision when reviewing data, documentation, and reports to ensure accuracy and compliance.
• Prioritization & Time Management: Effectively manages multiple tasks and competing deadlines while maintaining quality and productivity. 
• Microsoft Office Proficiency: Strong working knowledge of Microsoft Office applications, including Excel, Word, and Outlook, to efficiently organize, analyze, and communicate information. 
• Financial Analysis & Reconciliation: Able to analyze financial data, identify discrepancies, and take appropriate steps to resolve issues accurately and timely. 
• Communication Skills: Communicates clearly and professionally in both written and verbal formats with internal teams and external stakeholders. 
• Critical Thinking & Problem Solving: Applies sound judgment and analytical thinking to assess situations, identify root causes, and develop effective solutions. 

WHY YOU’LL LOVE THIS ROLE:   

In this role, your work truly matters. As a Consumer Finance Coordinator at Dungarvin, you’ll help protect consumer financial rights, support operational teams, and ensure financial integrity across the organization all while contributing to a mission that empowers people to live meaningful, self-directed lives. 

IMPORTANT INFORMATION:  

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Compass and Dungarvin are affirmative action and equal opportunity employers.

The deadline for internal applications is set for two weeks from the date of the job posting. 

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