Consumer Insight Coordinator

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

Do you have a passion for contributing to the growth of a nationally recognized brand? Do you get excited about amazing new food products? Are you a detail-oriented critical thinker who thrives on organization, structure, and keeping projects moving behind the scenes with a sense of urgency?

The Consumer Insights Coordinator will play a pivotal role in supporting Taco Bell’s Marketing Department as part of the Consumer Insights team. This role is all about organization and coordination — keeping ever changing projects running smoothly, not managing others. The Consumer Insights Coordinator is responsible for assisting with the execution of consumer research by processing and coding invoices, preparing documents, tracking timelines, and coordinating logistics across multiple projects that overlap. This role ensures the team runs efficiently as the team seeks valuable consumer feedback on new products and experiences.

With this position, the opportunities are endless: first looks at exciting new initiatives, frequent interaction with Taco Bell consumers, and visibility with Taco Bell leaders, franchisees, suppliers, and cross-functional partners.

The Consumer Insights Coordinator will report directly to the Consumer Insights Senior Associate Manager and work closely providing administrative and project coordination support.

The Day-to-Day:

Administrative & Coordination (Primary Focus)

• Provide direct support to the Senior Associate Manager with coordinating timelines, deliverables, and project tasks.


• Manage administrative processes, including supporting the team with processing and coding invoices in the online portal, scheduling meetings, and coordinating with vendors and cross-functional teams.


• Prepare accurate reports, conduct data checks, and create presentations to support research initiatives.


• Plan and prepare communications for focus group participants and third-party vendors.


• Provide occasional administrative support to the broader Consumer Insights team.

Research Support & Consumer Engagement (Secondary Focus)

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  • Support online and in-person focus groups with setting up focus groups, ordering ingredients, and technology and if needed troubleshooting issues with urgency.
  
  
  • Attend new product training with FIT and assist the CI Consultants and Kitchen staff with administrative support for that specific project.
  
  
  • Serve as the focus group backroom coordinator to the team, cross functional partners, moderator and kitchen staff ensuring sessions are positive and effective; in addition to serving food to consumers.
  
  
  • As needed, support Sr Associate Manger and assist the broader CI team with the planning and coordination of research tests.
  
  
  • Partner frequently with internal teams and external vendors to ensure smooth project execution.
  
  
  • Provide occasional backup coverage for the Sr. Associate Manager, including scheduling Field Consultants, maintaining the Consumer Insights Research calendar, supporting off-site consumer tests, preparing shipments, and serving as the secondary point of contact with Consumer Insights vendors.
  
  
  
  

Is This You?

• Bachelor’s degree (or equivalent years of experience).


• 2+ years of experience as an Administrative Assistant or Coordinator for a mid-large size business or corporation.


• 1–3 years in project coordination, marketing, or administrative support.


• 1+ years of experience in restaurant/food service, or back-of-house kitchen operations experience (preferred but not required).


• Strong organizational, administrative, and budget-tracking skills with the ability to multi-task, prioritize, and adapt in a fast-paced, deadline-driven environment.


• Process-oriented with excellent attention to detail; able to follow structure, take direction, and juggle multiple priorities.


• Skilled communicator and collaborator; able to build relationships and work well under pressure with internal teams, external vendors, and consumers.


• Resourceful problem-solver with a customer-service mindset and flexible, adaptable work style.


• Proficient in Microsoft Office; experience with PowerPoint and Monday.com a plus.


• Enthusiastic Taco Bell fan, comfortable interacting with consumers during research activities.


• Comfortable with in-person work and able to stand, walk, and sit for 4+ hours with periodic breaks.

Why You’ll Love It Here
You’ll be the right hand to our Senior Associate Manager, helping deliver research that shapes our marketing strategy. If you’re organized, people-friendly, action oriented and thrive in a fast-paced environment with the ability of muti task timelines, this role is your chance to grow your career in consumer insights and marketing.

Work-Hard, Play-Hard:

• Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday


• Onsite childcare through Bright Horizons 


• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 


• Onsite dry cleaning, laundry services, carwash, 


• Onsite gym with fitness classes and personal trainer sessions 


• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 


• Generous parental leave for all new parents and adoption assistance program 


• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 


• Comprehensive medical & dental including prescription drug benefits and 100% preventive care


• Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$69,800 to $82,100 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

US Job Seekers/Employees - To view the "Know Your Rights" poster, click here: https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal.  You may also access Taco Bell’s Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Employees at https://jobs.tacobell.com/wp-content/themes/jobs.tacobell.com-2024/assets/build/doc/Employee+Privacy+Notice+%28TB%29+%2820230701%29_2024%2811-15-2024%29-Final.pdf