Overview:

Provides credit processing support on Consumer Loan applications to customers, branches, dealerships, third-party vendors from application entry through decision, including directives to ensure Bank regulatory compliance.  Works to ensure customer documentation is received and saved to the electronic customer file. 

Primary Responsibilities:

• Work with internal departments as well as external customers and third-party vendors to obtain credit related documentation or obtain necessary information needed to complete an application i.e.: Verification of Employment, IRS transcripts, title search, appraisal, bank statements, etc. 
• Maintain effective communication with all necessary parties involved in a new loan application, from the customer, loan officer, telephone contact center, and co-workers to ensure a seamless and positive application experience.
• Provide routine credit processing support and answer questions on requested documentation for direct consumer credit and Indirect dealer applications to internal and external customers. 
• Review customer documents.
• Responsible for notating the receipt of each document, indexing and adding to the electronic file.
• Maintain an understanding of multiple systems businesses and product lines to support activities completed.  
• Provide coverage for processing items via shared email boxes related to application and subordination related documentation.
• Review departmental procedures and update as needed.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

Associates degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred:

Customer service experience

Location