Consumer Lending Manager

Description

Job Description

Consumer Lending Manager

Category of Employment

Full-time; Exempt. Grade 10.

Position Purpose

To manage the day-to-day consumer loan operations, providing leadership, guidance, and coaching of 

the consumer lending staff.

Reporting Relationships

Reports to the Vice President of Lending and Sales.

Essential Functions and Accountabilities

Responsible for ensuring that consumer lending policies and procedures best serve the Credit Union 

and its Members and that it is in strict compliance with State and Federal lending laws and 

regulations.

Provides creative solutions and process improvements when formulating and maintaining loan 

procedures (for the consumer loan department) that is up-to-date with all current regulations and 

internal control requirements

Demonstrates personal accountability by supporting the audit of loan files to ensure loan quality 

and adherence to consumer lending policies; ensuring appropriate staff training and adherence to 

policies and procedures; and that consumer loan policies, procedures, services, products,  delivery 

channels and documentation meet federal and state regulations

Major Duties and Responsibilities

• Assumes responsibility for the efficient, effective and accurate performance of consumer lending operations
• Remains knowledgeable of lending operations services and assists members as needed.
• Provides lending review, support for lending staff.
• Provides leadership and direction to lending operations staff. Ensures staff are well trained and understand Credit Union policies/procedures and legal requirements. 
• Monitors individual performance and effectiveness. Conducts performance reviews at least annually. Implements corrective actions as needed.
• Responsible for the engagement, development, training, discipline and retention of the lending staff.
• Maintains an in-depth, up-to-date knowledge on all credit union products and services.
• Maintains an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for all areas of lending operations.
• Provide assistance with the resolution of member complaints and complex situations involving errors on accounts, explanation of loan decisions or other difficult situations.
• Participates in Business Development
• Actively partners and collaborates with Branch and other Management to ensure efficient and smooth lending delivery through branch and call center channels.
• Takes initiative by staying abreast of current industry trends and competition; participating in annual training as required by the BSA/OFAC Compliance Officer; maintaining up-to-date knowledge of competitors’ rates, terms, products and other marketplace trends relating to consumer lending.
• Displays Results Orientation by establishing and measuring service level standards of the team with metrics reporting and accountability measures; analyzing processes and workflows to enhance efficiencies and appropriate segregation of duties, and supervising the processing and funding of loans to assure compliance with policy and regulations
• Committed to self-improvement by constant pursuit of training and development opportunities and shares expertise with others

Expectations

• Maintain a cohesive, highly trained, motivated loan staff sufficient to meet daily loan demands.
• Provide informed, professional and accurate service and support to all members and associates.
• Be knowledgeable about services offered to Credit Union members.
• Provide cheerful, courteous, and efficient service to staff and members.
• Contribute to the overall efforts of the Credit Union in reaching its goals and objectives, which include:
• Providing quality service to Credit Union members.
• Maintaining efficient and productive Credit Union lending operations.
• Meet or exceed the established goals each month and ensure direct reports achieve their individual goals.
• Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.
• Demonstrate willingness to achieve professional growth through on-the-job training  and  educational opportunities.
• Demonstrate willingness to participate in Credit Union related activities.
• Maintain friendly working relationships with management and coworkers.

Requirements

Minimum Qualifications

•  3 to 5 years financial institution experience with an emphasis on consumer lending or operational management
• Thorough knowledge of consumer lending practices and federal/state consumer  lending  regulations
• Experience with income and asset analysis, underwriting policies and procedures

Desirable Qualifications

• Five (5) or more years at a management position in a financial institution preferred
• Advanced computer skills; proficient MS Office
• Excellent time management skills
• Excellent verbal and written communication skills
• Ability to follow up with others regarding information needed or provided
• Ability to work independently, self-starter, energetic
• Able to handle highly confidential information with discretion
• Detail oriented
• Able to adhere to tight deadlines
• Able to produce high-quality work in an efficient and timely manner
• Demonstrate flexibility and adaptability by being able to discern between conflicting priorities and reprioritize as business needs dictate
• Embraces change
• Comfortable with changing technology

Desirable Traits

•     Professional presence.

•     Punctual, dependable and cooperative.

•     Possess a positive demeanor and cooperative attitude in relations with members and employees.

• Communicates with warmth and compassion while keeping the needs of the business as the  primary 

focus.

Physical and Mental Demands

Physical activities involve those normally associated with working in an office environment: 

walking, standing, talking and similar activities.

Vision and hearing requirements, including close vision, ability to distinguish basic colors and/or 

shades, depth perception ability to adjust focus, ability to hear telephone and/or in-person 

conversations, and other vision and hearing demands.

Ability to lift objects or exert force in pushing and pulling.

Mental demands, including such requirements as reading documents, analyzing and solving problems, 

interpreting data or information, using math or mathematical reasoning, learning and applying new 

information and skills, performing highly detailed work, meeting changing and/or intensive 

deadlines, constant interruptions, multiple concurrent tasks and interacting with 

members/coworkers.

This Job Description is not a complete statement of all duties and responsibilities comprising this 

position. Wichita Federal Credit Union provides equal employment opportunities to all employees and 

applicants for employment and prohibits discrimination and harassment of any type without regard to 

race, color,

netics, protected veteran status, sexual orientation,

gender identity or expression, or any other characteristic protected by federal, state or local 

laws.