Consumer Loan Manager

Description

Please note: This is an in-office position located in Springfield, Illinois. 

About INB, N.A.

At INB, we are committed to delivering best-in-class financial services with a focus on innovation, collaboration, and community. We believe in empowering our employees and fostering a work environment that encourages professional growth and meaningful contributions.

Why Join INB?

• Be part of a community-focused institution committed to service and integrity.
• Competitive compensation and benefits package.
• Opportunities for professional development and career advancement.

Position Overview

As the Consumer Loan Manager, we are currently seeking someone who is experienced and motivated who can lead our consumer lending operations and support the bank's goals of delivering exceptional service and efficient lending solutions.

You will be responsible for overseeing the daily operations of the consumer lending department, including loan processing, underwriting, and product support. This role is a key leadership position that collaborates closely with Retail Sales and Branch staff to ensure seamless delivery of lending services.

Requirements

 Key Responsibilities

• Oversee and ensure the accurate, compliant, and efficient performance of all consumer lending operations.
• Hire, train, and lead a high-performing team of loan processors and underwriters.
• Conduct performance evaluations, implement development plans, and foster a motivating work environment.
• Maintain up-to-date knowledge of all consumer loan products, services, compliance requirements, and operational procedures.
• Collaborate with Retail Sales      Manager and branch personnel for business development and lending strategy alignment.
• Monitor and analyze service level metrics, workflows, and process efficiency.
• Stay informed of industry trends, competitor products, and regulatory changes.
• Support vendor relationships and assist in vendor management as needed.
• Lead by example in professional development and knowledge sharing.
• Other duties may be assigned.

Minimum Qualifications

• 5–10 years of experience in a financial institution with a focus on consumer lending and operations.
• Strong understanding of consumer installment and home equity lending practices and regulations.
• Experience with income and asset analysis, underwriting policies, and loan processing procedures.

Preferred Qualifications

• 5+ years in a management role within a financial institution.
• Proficient in Microsoft Office; advanced computer literacy.
• Excellent time management, verbal/written communication, and organizational skills.
• Proven ability to work independently, prioritize effectively, and manage confidential information.
• Comfortable with evolving technology and process improvements.

Qualities

• Professional presence with a dependable and punctual work ethic.
• Positive, cooperative attitude and team-oriented mindset.
• Strong interpersonal skills with the ability to communicate with warmth and compassion.
• Adaptable and flexible with a drive for continuous improvement.

Supervisory Responsibilities   

Directly supervises a department of two employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Work with teams to carry out bank-wide marketing strategies.

Computer Skills

Strong proficiency in PC applications, including various software systems, including Microsoft Word and Excel, and banking systems.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary: $65,000.00 to $70,000.00 annually

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees.  Coverage also is extended to their eligible dependents.  Active employees make premium contributions based on plan selections.  Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. 

ADA Disclaimer: In developing this job description, care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
Know Your Rights: Workplace discrimination is illegal