Consumer Loan Processor

Description

Please note:  This is an in-office position located in Springfield, IL

 Summary: Processes 2nd mortgage and consumer loan files in accordance with bank policy guidelines and practices. Will also be cross trained and act as a backup to Consumer Loan Underwriter by analyzing and evaluating second mortgage and consumer loan applications. Gathers and interprets all types of credit information for existing and prospective retail banking customers in order to maximize credit and minimize risk and potential loss.

Requirements

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Process 2nd mortgage and consumer loan applications in a timely manner.

Learn and administer loan policies and practices.

Order title work and appraisals; obtain payoffs and releases, credit reports, OFAC, Geocodes, Flood Certs, homeowners insurance, and other required documents to complete the loan file. 

Based upon underwriting decision, finish processing for loan closing or mail adverse action notice to borrowers. 

Coordinate closings with loan officer. 

Maintain weekly and monthly reports as required by management. 

Review loan files for completeness, accuracy, and compliance standards. 

Provide exceptional customer service to both internal and external customers.

Learn Consumer Loan Underwriter tasks to act as backup. 

When time allows, other duties to support Commercial, Consumer, Retail, and Mortgage departments as assigned.

Supervisory Responsibilities   

There are no supervisory responsibilities in this job. 

Competencies   

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience   

High school diploma or general education degree (GED); two to four years related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred but not required.

Language Skills   

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills   

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability   

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills   

To perform this job successfully, an individual should have knowledge of Spreadsheet, Word Processing, and Communication software. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds.

Salary: 

· $40,000-$50,000 annually 

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees.  Coverage also is extended to their eligible dependents.  Active employees make premium contributions based on plan selections.  Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. 

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
Know Your Rights: Workplace discrimination is illegal