Consumer Loan Servicing Specialist

Thank you for your interest in a career with Centra.  A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities.  Centra was established in 1940 and is headquartered in Columbus, Indiana.  Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States.  Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC.  Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family.  Credit Unions are Not for Profit, Not for Charity, But for Service.  If these are the things that matter to you then please read on, we look forward to hearing from you.   

Centra has an exciting opportunity for a Consumer Loan Servicing Specialist at our Corporate HQ in Columbus, Indiana. The Consumer Loan Servicing Specialist is responsible for maintaining existing consumer loans throughout the lifecycle by accurately processing servicing requests, ensuring loan account integrity, complying with regulatory requirements and delivering responsive professional service to Members and internal partners. Responsible for the accurate and timely processing and closing of Consumer Direct and Indirect loan products. This role requires maintaining up-to-date knowledge of loan processing requirements, regulations, and internal procedures.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $24.42 per hour.  Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

Spanish/English interpreters may be eligible for an interpreting differential.

ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Process routine and non routine consumer loan servicing requests, including payments, adjustments, loan maintenance, payoffs, and account updates.


• Order services and reviews (appraisal, title, flood) for Consumer Real Estate loan products.


• Support, collaborate, and communicate to Member and internal partner inquiries related to existing consumer loan accounts.


• Administer process timely consumer loan titles and UCC filings, lien perfections and lien modifications to ensure collateral security. 


• Adhere to all applicable federal and state regulations, including BSA/AML, OFAC, Reg Z, Reg E (as applicable), SCRA, MLA, and Credit Union policies.


• Complete servicing reports or quality and control reviews as assigned.


• Provide operational support for Consumer Loan Operations projects, including process improvements, system enhancements, and implementation activities.


• Process and manage ancillary product claims while supporting all servicing activities related to CPI, Debt Protection, and other loan protection products.


• Provide backup support for consumer lending processing functions as needed.

EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED):

• High School Diploma or General Education Diploma (GED)


• Under one year of similar or related experience, including preparatory experience.

Centra Credit Union is an Equal Opportunity Employer.