Consumer Processor

Description

• Solicit, review and audit supporting documents for full completion and accuracy
• Organize complete loan application file and submit for loan fulfillment
• Document loan application status and member inquiries as appropriate
• Respond to and resolve a high volume of member loan inquiries, both written and verbal
• Collaborate with peer Processors, Loan Fulfillment Associates, and other internal and external points of contact in loan processing

• Education: High School Diploma or equivalent
• Minimum two years’ experience in customer service, financial services experience preferred
• Familiar with the use of loan calculators to execute basic financial mathematics including simple interest calculations and amortization schedules
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines in a high-volume production environment
• Strong analytical and problem solving skills; ability to apply sound independent judgement
• Ability to communicate clearly (verbal and written) with all levels within organization
• Excellent listening skills with ability to ask probing questions to determine member needs and overcome objections
• Proven skills and commitment in meeting or exceeding member expectations and requirements
• Some knowledge of lending practices and industry standard processes, including Bank Secrecy Act regulations
• Familiarity with regulatory policies and procedures, including SCRA, Truth in Lending, Reg. B, FCRA, and MLA is preferred
• Strong knowledge of Microsoft Office Suite 

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)