Consumer Sales Development Rep

This position will be full-time at HQ until such time as the training period has expired and then it may go hybrid.

Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water solutions for use in both homes and commercial buildings. We employ more than 370 people in R&D, Manufacturing, Marketing, and Sales roles across the US and Canada. For almost four decades, our Geothermal Heat Pumps, Water Source Heat Pumps, and Heat Recovery Chillers have been reducing energy usage consumption and increasing comfort in buildings around the world.

Our Purpose
To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.

Job Overview

The Consumer Sales Development Representative (SDR) is a position that will have a significant impact on the success of our purpose-driven organization. Your primary role will be to connect with inbound consumer prospects who have asked for contact via phone, text, chat, virtual meetings, and email to qualify them for a proposal from local installers. You will act as a trusted resource who can answer questions, assess needs, communicate benefits, and provide recommendations. The SDR will showcase our renewable energy offerings in a compelling way. 

Responsibilities and Duties

• Interview and determine each prospect’s needs through conversation


• Educate potential buyers on the unique benefits our renewable energy products can provide


• Become a trusted resource and develop relationships with prospects, local dealers, and our Territory Managers


• Successfully manage and overcome common objections


• Update lead statuses and prospect interaction in Salesforce to ensure efficient lead management


• Provide closed-loop feedback to ensure continuous process optimization and enhance lead generation programs


• Ability to evaluate the progress and status of the Consumer Prospect and determine optimal hand off to Dealers


• Work in a high-energy collaborative environment between consumers, sales, and marketing team environments


• Some light travel required – Up to 5% of time

Qualifications

• Clear and persuasive with excellent communication skills – both verbal and written


• A true self-starter who is driven to succeed


• An aptitude for learning and ability to quickly become a subject matter expert


• A team-player with the ability to maintain a positive attitude despite challenges or rejection


• A people-person who wants to help others solve their challenges


• You must be comfortable with new technologies and tools


• Excellent time management, prioritization, and organizational skills


• Comfortable performing against metrics/goals


• Sales training a plus (Sandler preferred)


• Experience in Inside Sales, with an SDR team, or customer support preferred


• Experience with geothermal heat pumps (sales, marketing, tech support, customer service) and /or HVAC a huge plus


• Salesforce CRM experience a plus


• Bachelor’s degree in business, marketing, or communications (or equivalent experience)