Consumer Sales Representative

The Consumer Sales Representative plays a critical role in driving revenue for Individual Administrative Services (IAS) by engaging prospects, educating them on individual insurance solutions, and closing sales. This position blends consultative sales with high-touch customer engagement and is responsible for converting inbound leads, responding to quote requests, and supporting escalations that impact sales outcomes.

In this fast-paced contact center environment, you’ll handle inbound calls, chats, and online inquiries while actively identifying customer needs, presenting solutions, and guiding prospects through enrollment.

Key Sales Responsibilities

• Develop expert-level knowledge of IAS products, services, and benefit designs to confidently position and sell solutions


• Consistently meet or exceed Contact Center sales KPIs and performance metrics


• Manage high-volume inbound sales calls and digital inquiries from prospective customers


• Educate prospects on dental insurance products and close sales using a consultative selling approach


• Follow up with prospects to overcome objections, provide additional information, and complete enrollment


• Leverage CRM and sales tools to track leads, manage pipelines, and support conversion efforts


• Identify upsell and cross-sell opportunities where appropriate


• Support internal agents and external partners with sales-related inquiries and referrals


• Participate in team meetings, sales coaching sessions, and performance reviews

Why Join IAS?

• Direct impact on business growth and customer acquisition


• Structured training and support to obtain insurance licensing


• Collaborative sales culture with opportunities to build a long-term career