Consumer Services Representative

Your areas of responsibilities: 

• Ensure a first-class customer service experience by handling the response to customer inquiries with care and attention to detail. 

• Work with and engage with consumers across multiple channels (phone, email, social media, and Car seat installation instruction via Video Appointments). 

• Provide answers consumer inquiries on the entire product portfolio and the brands under Goodbaby Intl. with expert care. 

• Document information and order replacement parts/products to facilitate consumer inquires. 

• Become a product knowledge expert through continuous learning by way of training sessions, reviewing instructions, etc. 

• Direct inquiries and unresolved issues to the specialized department and collect the relevant. 

  

Your profile of qualification: 
  

• Excellent typing, written, verbal and communication skills. Must be able to communicate with consumers on phone, email, and video services in English, French proficiency is an added bonus

• Friendly, enthusiastic attitude, positive team player, punctual, open to constructive feedback and taking direction. 

• Ability to demonstrate a high degree of courtesy, empathy and professionalism while resolving customer issues. 

• Must be able to communicate with consumers on phone, email, and video services in English

• High school diploma or equivalent; related experience and/or training. 

• Previous Customer service experience or call center experience is a plus. 

• Prior experience working with social media or Community Management is a plus.  

• Prior experience with Salesforce Service Cloud or SAP is a plus.  

• Must be able to sit and/or stand for extended periods of time. 

• Must be able to operate a computer and other office productivity machinery such as copy machine, computer printer, phone / headset throughout the business day