Consumer Services Representative - Dynamic Team

Requesting someone to assist consumers by providing product and service information, and resolving product and service issues concerning companies product.

Responsibilities:

• Answer phone calls and resolving consumer complaints and inquiries, in a professional manner
• Dealing with all customer inquiries within established policies, procedures company standards and workflows.
• Answering product and service questions and suggesting information about other products and services by using training materials and other tools
• Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading

Requirements:

• Exceptional phone etiquette
• Strong attention to detail, and strong organizational skills
• Ability to research technical parts in service manuals, and think quickly to ensure quick responses to consumers on the phone
• Excellent communication skills

Will be reporting to the Senior Consumer Services Manager