Consumer Underwriter and Quality Control Specialist

We seek a full time Consumer Underwriter and Quality Control Specialist who works collaboratively with our internal lending staff by providing prompt underwriting decisions to better serve our members, while abiding by the credit union’s lending policies and regulatory requirements. Our Consumer Loan Underwriter will work proactively to find loan cross-sale and referral opportunities, complete/resolve loan service events, and answer lender questions. The Consumer Loan Underwriter is responsible for monitoring the consumer loan queues, reviewing loan applications, and making underwriting decisions in a timely manner. Works proactively to ensure the timely and efficient completion of lien perfections, mailing of compliance notices, filing/posting of payment protections and oversite of our collateral protection insurance program, etc. 

Our Consumer Underwriter and Quality Control Specialist will foster our “United For You” service promise which requires taking personal responsibility for providing outstanding member service that builds loyalty and supports a service selling environment. Our Consumer Underwriter and Quality Control Specialist will also work collaboratively to foster a culture that encourages diversity and independent thinking and a member-centric, digital organization to meet or exceed UnitedOne’s mission, strategic objectives, and promote the overall success of the credit union. 

EXPERIENCE: 2-5 years of similar or related experience, including preparatory experience.

EDUCATION/CERTIFICATIONS/LICENSES: A 2-year college degree or completion of a specialized course of study at a business or trade school requiring approximately 64 credit hours.

INTERPERSONAL SKILLS: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/ or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. 

PHYSICAL REQUIREMENTS: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. 

WORKING CONDITIONS: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. 

MENTAL AND/OR EMOTIONAL REQUIREMENTS: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.