Contact Center Agent - ALB / RR

Contact Center Agent - Bilingual

Location: Must be able to work at any Albuquerque or Rio Rancho location

Department: Contact Center

Pay Type: Hourly- Full Time

Hourly Rate: $17.00 per hour

Schedule: Monday - Friday 8:45 a.m. and 5:15p.m. and Saturday availability between 7:45 a.m. and 4:15p.m.



This isn’t a standard headset-and-script call center job. In one day you might clarify required documentation for a title transfer, walk a caller through what to bring for their appointment, assist with retail office support, and resolve an online inquiry — all before lunch. If you like variety, thrive in a supportive team environment, and take pride in getting the details right, keep reading.



What’s New at MVD Express

★  Self-lead raise opportunities and annual performance assessments — your pay can grow with your initiative and skill.

★  A structured, tiered certification path — including VIN Inspector and TSA credentials — that opens the door to more responsibility and pay over time.



The Role

MVD Express is looking for a detail-oriented, customer-focused Contact Center Representative to join our team

in Albuquerque. You’ll serve as the primary guide for customer inquiries — explaining required documents for

titles, driver’s licenses, registrations, and placards, assisting with office coverage, and ensuring customers

arrive fully prepared for their MVD visits. No prior MVD experience? We’ll train the right person who brings a

strong work ethics and a genuine commitment to customer service.



What You Will Do

Customer Support & Guidance

✓ Assist customers by phone, chat, and email — explaining state requirements, fee structures, and exact

document checklists needed for MVD visits

✓ Guide customers on required paperwork for titles, registrations, driver’s licenses, IDs, handicap placards,

and interlock inquiries

✓ Schedule appointments and answer questions to ensure customers arrive fully prepared

✓ Provide essential assistance with office coverage and team operational needs

Accuracy & Communication

✓ Review customer document details remotely and provide accurate information regarding state guidelines

✓ Follow all policies on confidentiality, data security, and recordkeeping strictly

✓ Stay current on changing state regulations, documentation requirements, and operational procedures



What We’re Looking For

✓ Previous call center, customer service, motor vehicle, or administrative experience preferred, not required

✓ Strong attention to detail, data entry, and computer skills, including the ability to navigate multiple

platforms

✓ Excellent customer service and communication skills, and ability to work in a fast-paced environment

✓ Valid Driver’s License, and ability to pass a criminal background check and MVR review



What We Offer

✓  $17.00 an hour to start

✓  Self-lead raise opportunities and annual performance assessments

✓  Health benefits including medical, dental, and vision

✓  401(k) with company match

✓  Paid Time Off (PTO)

✓  Paid holidays

✓  Training and certification opportunities, including a clear path toward advanced credentials

✓  A supportive, team-oriented work environment

We are an Equal Opportunity Employer and value diversity. All employment decisions are based on business needs, job requirements, and individual qualifications.