We are in need of a motivated Contact Center Agent to join our passionate team at Dawson in Dublin, OH.
Growing your career as a Full-Time Contact Center Agent is an awesome opportunity to develop relevant skills.
If you are strong in presentation, strategic planning and have the right initiative for the job, then apply for the position of Contact Center Agent at Dawson today!
Call Center Representative
Financial & Legal Services
$18.00 per hour; $19.00 per hour for Spanish Bilinguals
Monday-Friday, 9:00a-5:30p or 12:30p-9:00p
**$1,000 BONUS POTENTIAL in the first 30 days
Starts April 2024
Dublin, Ohio (onsite)
Class Action business operates a call center to handle potential claimant inquiries and claims. The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.
What you’ll be doing:
- Professionally answer calls and address caller inquiries as needed
- Route calls as needed to appropriate resource
- Perform research using available resources as needed to provide required information to callers
- Identify and escalate more complex issues to the research team
- Complete necessary administrative work as needed and complete call logs accurately
- Other projects as assigned by the supervisor
Who we’re looking for:
- Good verbal and written communication skills
- Call Center experience a plus
- Dependable and able to adhere to schedule
- Effective problem-solving and listening skills
- Customer service orientation
- Attention to detail
- Ability to work effectively in a high-volume and sometimes stressful work environment
- Ability to read, write, and speak English (bilingual in Spanish is a plus)
- Ability to sit at a workstation for long periods of time
Benefits of working as a Contact Center Agent in Dublin, OH:
● Excellent Benefits Package
● Continuous Learning Opportunities
● Attractive packageCompetitive Pay
Salary :
No CV Required
How to get there?
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