Contact Center Associate - Authorizations Agent - 100% Remote

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Summary:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.  

Responsibilities:  

• Responsible for authorizing repair/replacement of covered systems or appliances.
• Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
• Provides any necessary follow-up.

Minimum Education, Licensure and Professional Certification requirements:   

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience 

Minimum Experience required  

1-3 years of customer service experience and/or training required  

Required Skills:   

• Knowledge of how to read a contract 
• Knowledge of business unit policies and procedures
• Customer service and conflict resolution
• Negotiation skills
• Computer skills (Microsoft Word, Excel, Outlook)
• Attention to detail
• Ability to multi-task 
• Ability to adapt to a fast-paced environment
• Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:   

• Highly skilled in mathematics
• Strong deductive reasoning skills
• Effective communication skills

This role pays between $16.00/hr to $17.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more. 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. 

Learn more about benefits at Frontdoor.