Contact Center Manager - Parking

Monitor dashboards, workloads, service levels and assignments across customer contact channels. Assist staff with questions and customer issues being a point of reference and guidance in the department. Help to coordinate the resolution of urgent matters and escalations. Address employee relation issues including those pertaining to attendance, scheduling, productivity and performance. Service inbound calls and emails and place outbound calls when necessary to follow-up with customers. Promote positive employee and customer relations and maintain the highest standards of ethics, quality and service. Provide professional, customer centric service to external and internal customers. Minimum of three years' experience in a customer service and/or call center role dealing with the public Minimum of three years' experience with Microsoft Word, Excel and CMS/CRM applications High school diploma or GED required Experience working in a billing and account related service role