Contact Center MSR

Are you energized by the idea of supporting members on their financial journey? Do you thrive in a fast-paced environment where service, accuracy, and relationship-building are key? If so, we have an exciting opportunity for you to join our team and make a real impact at Interior Federal!

Key Responsibilities:

•   Act as the primary liaison between members and the credit union, delivering excellent service across multiple channels.


• Open new accounts, process loan applications, and provide accurate account information.


• Handle inbound inquiries via calls, chats, and tickets, while also making outbound calls as needed.


• Perform daily financial transactions and proactively cross-sell credit union products and services.

Qualifications

• Education: High school diploma or equivalent (GED) required.


• Experience: Minimum one year of experience as a Teller, Member Service Representative (MSR), or in a telephone/sales-focused role.


• Skills: Strong verbal and written communication skills, attention to detail, multitasking ability, PC proficiency, familiarity with standard office equipment (fax, copier, telephone, etc.), and comfort working in a financial institution call center. Must be able to lift up to 25 lbs and travel occasionally.

Why Join Us?

• Comprehensive Benefits: Enjoy a robust benefits package including a pension plan, 401k with employer matching, health, dental, vision, prescription drug coverage, life insurance, AD&D, short- and long-term disability, and PTO.


• Work-Life Balance: No weekend work required!


• Professional Growth: Take advantage of education assistance and numerous opportunities for career advancement.


• Employee Perks: Benefit from discounts on loans and many free services.