Contact Center Representative

Powering Performance Marketplaces in Digital Media

QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands. We run these virtual- and private-label marketplaces in one of the nation’s largest media networks.

Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.

Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience.

We believe in:

• The direct measurability of digital media.


• Performance marketing. (We pioneered it.)


• The advantages of technology.

We bring all this together to deliver truly great results for consumers and brands in the world’s biggest channel.

Job Category

Contact Center Representative contact QuinStreet customers via an outbound dialing application and through inbound call requests for additional information.  Representatives follow call scripts when speaking with customers and use rebuttals in order to process requests.

This is a fully onsite role based in Orlando, FL.

Responsibilities

• Making and receiving calls to/from customers to match to a particular service


• Overcoming objections to successfully complete the transaction


• Following pre-defined scripts to ensure accurate information and superior customer service


• Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures.


• Answering inquiries of customers by clarifying desired information; researching, locating, and providing information


• Keeping equipment operational by following established procedures; reporting malfunctions


• Updates job knowledge by participating in educational opportunities to achieve or exceed performance measures


• Participating as part of the team environment


• Providing insight and feedback to Team Lead to improve upon current systems and processes

Requirements

Core Qualifications

• High school diploma or GED required


• 3+ years of experience in sales, call center, or customer-facing role preferred


• On-site only

Communication & Sales Skills

• Demonstrated ability to communicate clearly and professionally over the phone or in person with a high volume of daily interactions


• Strong active listening skills to identify customer needs and align solutions effectively


• Proven ability to overcome objections and guide conversations toward a successful outcome

Performance & Productivity Expectations

• Ability to meet or exceed defined performance metrics, including:




• Conversion rate / sales performance


• Call quality adherence


• Productivity (calls per hour, talk time, etc.)




• Comfortable working in a structured, script-driven environment while maintaining a natural customer experience

Technical & Operational Skills

• Strong computer proficiency, including ability to work across multiple systems simultaneously (CRM, dialer, internal tools)


• Comfortable navigating fast-paced, performance-driven call center systems and workflows

Work Environment & Physical Requirements

• Ability to remain seated and engaged for extended periods (up to 10 hours per day) while handling continuous phone interactions


• Ability to maintain focus and performance in a high-volume, production-oriented environment


• Should be able to work between 8a-8p Mon-Sunday


• Five-day work weeks and 40 hours per week

Professional Attributes

• Strong reliability and attendance with ability to adhere to scheduled shifts


• Coachable and receptive to feedback, with demonstrated ability to improve performance over time


• Team-oriented mindset with a willingness to contribute to team goals and share best practices


• Results-driven with a sense of urgency and personal accountability for outcome

Reports to

• Call Center Supervisor or Manager

The expected hourly rate for this position is $25/hr. This hourly range is an estimate, and the actual hourly rate may vary based on the Company’s compensation practices. The hourly rate may be adjusted based on applicant's geographic location. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits.

#LI-ONSITE

QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.

Please see QuinStreet’s Employee Privacy Notice here.