Contact Center Representative, Full Time, Alpena

We are seeking a dedicated Contact Center Representative to provide exceptional service to credit union members through phone and electronic communication. This role involves handling inquiries, resolving issues, and educating members on financial products and services. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment where accuracy and professionalism are key.

What Makes You a Great Fit?

- Previous experience in credit unions, banking, customer service, sales, or a call center environment.

- This job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful.

- Strong communication and interpersonal skills with a positive and professional attitude. customer service skills, willing to do what is expected, and detailed orientated.

- Ability to handle member inquiries with accuracy, efficiency, and confidentiality.

- Strong problem-solving skills and the ability to educate members on financial solutions.

- Ability to multitask, meet sales goals, and work effectively in a team environment, team-oriented.

- Knowledge of credit union products, policies, and regulations are a plus.

Key Responsibilities:

- Deliver outstanding member service with energy, accuracy, and professionalism

- Handle inquiries via phone and secured messages regarding accounts, loans, and services

- Educate members on credit union products, cross-sell services, and provide financial solutions

- Research and resolve account-related issues and member concerns

- Process loan applications, deposits, returned mail, and payments

- Maintain up-to-date knowledge of policies, procedures, and industry regulations

- Ensure strict adherence to confidentiality and security protocols

- Complete daily balancing reports and assist with administrative tasks

Qualifications Desired:

Previous credit union, financial institution, member service, call/ contact center, sales or other related experience.

If you are passionate about delivering top-tier service and have a background in customer service, call center or financial institutions, this position offers an excellent opportunity to grow in the credit union industry! Check out our great employee benefits at www.northlandcu.com/career!

Northland Area FCU is an Equal Opportunity Employer