Contact Center Representative I/II

Do you have a passion for helping others?
Do you thrive in a lively, supportive, and community-focused workplace?
Do you appreciate the unique roots of our organization? Yes, we started in the Olympia Brewery even though we serve all of Washington today. Want to be part of something special?

If you’re nodding along, then we want to hear from you!

O Bee Credit Union is hiring a Contact Center Representative I/II to join our amazing team at our Administration Office. This is a full-time role that plays a vital part in supporting our mission, our Members, and our one-of-a-kind company culture.

What You’ll Do

As our Contact Center Representative, you’ll assist members by phone with account related concerns, inquiries, and questions. Perform basic transactions, troubleshooting and maintenance while delivering excellent member service. Provide guidance for products and services to promote the improvement of our members’ lives through financial well-being.

Responsibilities

• Take member calls and assist with account requests.
• Provide transactional and general troubleshooting assistance.
• Assist with online banking concerns, issues, and questions.
• Educate members on products and services.
• Help members gain financial confidence and build trusting relationships.
• Report to work on time and follow the O Bee Credit Union guidelines for attendance.
• Provide prompt, quality assistance and support service level goals for the department.
• Stay current with operational changes and all required training.
• Perform other duties as assigned.

What Desired Qualifications You’ll Bring

• High school diploma or equivalent
• At least one year of customer service experience.
• Call center experience preferred.
• Previous financial institution experience preferred.
• Previous Symitar experience preferred.
• Basic math, spelling, reading, and letter writing principles.

Skills That Shine

• Ability to communicate verbally.
• Ability to communicate in writing.
• Knowledge of basic computer software products.
• Ability to problem solve and think critically.
• Ability to work independently and in a team environment.

This position is open for either a Contact Center Representative I or II. Level selection will be based on experience.

Why You’ll Love Working Here

Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades, festivals, and music celebrations. We also offer a competitive benefits package, including:

• Employer-paid medical, dental, and vision insurance options
• 100% 401(k) match up to 4% of your salary
• Tuition reimbursement
• Charitable Volunteer Hours
• Incentive pay for achieving individual or company goals
• A vibrant, inclusive, and people-first workplace culture

The Details

• Location: Administration Building, Lacey, WA
• Pay range: $18.65 - $27.97. The range is dependent on the level of position and prior experience.
• Recruitment will remain open until the position is filled
• Applications submitted without a resume will not be considered

Let’s brew something great together. Apply today and be part of something meaningful at O Bee Credit Union.

O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.