Contact Center Representative - Remote

We’re hiring 5 Schedulers based in Puerto Rico to support a growing healthcare program. This is a remote role, but you must be physically located in Puerto Rico.

You’ll be on the phones—outbound and inbound—helping members book appointments for in-home and telehealth services. You’ll also support the Spanish-speaking queue, so fluency in Spanish is a must.

This job’s all about accuracy, empathy, and follow-through.

• 
  

  Make outbound calls to schedule and confirm appointments

  
  


• 
  

  Handle inbound calls from members, mostly in Spanish

  
  


• 
  

  Document all interactions in the scheduling system

  
  


• 
  

  Follow up with members if appointments are missed or need rescheduling

  
  


• 
  

  Make sure every call ends with a clear next step for the member

  
  


• 
  

  Flag any urgent issues to supervisors right away

  
  

• 
  

  Experience in scheduling, customer service, or a call center

  
  


• 
  

  Comfortable speaking with people in both English and Spanish

  
  


• 
  

  Know your way around basic systems like CRMs or scheduling tools

  
  


• 
  

  Work well in a structured, fast-moving environment

  
  


• 
  

  Show up on time, every time—reliability is non-negotiable

  
  


• 
  

  Able to work PST hours from Puerto Rico, with a bit of flexibility

  
  

• 
  

  Remote role (Puerto Rico only)

  
  


• 
  

  Start date: April 21

  
  


• 
  

  Full-time hours

  
  


• 
  

  Pay: $15–$17/hour, depending on experience