Contact Center Specialist

Company : Preferred Credit Union

Job Description - Contact Center Specialist

Are you a friendly, dependable, detail-oriented communicator? Are you an adaptable problem solver who enjoys researching questions and finding solutions? Do you have a passion for providing amazing customer service?

As a Contact Center Specialist, you will be the first point of contact for members seeking help. This role is ideal for a proactive, member‑focused professional who thrives on accuracy, clear communication, and making a positive impact through every call or email. Your daily responsibilities may include, but are not limited to:

Responding to member inquiries by phone or email, courteously and professionally, assisting with account information, transactions, and proactively resolving issues.

Following all established processes and procedures to ensure accuracy and compliance.

Clearly communicating policies, products, and services to members.

Demonstrating honesty, integrity, and confidentiality in all interactions.

Qualifications:

1-2 years prior experience working in a financial institution (credit union or bank) required.

Prior Credit Union experience preferred.

Prior experience in a face-to-face service role preferred.

Excellent written and oral communication

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Contact Center Specialist

Job Description - Contact Center Specialist

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